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Keeping You Safe – We’re Good To Go

21 January 2021

Keeping you safe   

As a result of the current pandemic Mainline Coaches have been working to ensure the safest possible way to travel by adhering to government cleanliness standards and ensuring strict social distancing guidelines are met. In addition to the regular cleaning after very use of all touch points in our vehicles, we also use a medical grade antivirus fogging system to fully cleanse our vehicles;


Covid – FAQs    

  1. Q. Are you still open?

Yes, our office and depot remain fully open with our normal operational hours of 07:30 to 17:30 Monday to Friday, and you can reach us via email and social media outside of these hours.

  1. Q. What contingency measures do you have in place to reduce the spread of the virus continues and protect passengers and staff?

At Mainline Coaches we are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers. As such we follow the Government guidance relating to our industry; we already had in place fully itemised and documented cleaning procedures. These are closely followed by all our staff for the preparation of our vehicles prior to and after the hire of our coaches. Our cleaning provider has confirmed the specific use of all cleaning chemicals for suitability and we have also introduced a new full vehicle “fog sanitising cleaning procedure” to ensure we reach the vehicle ventilation system.

  1. Q. How are you enforcing social distancing?

Your safety and the safety of our drivers is our number one focus, we have de-marked the seating which is prohibited using our bespoke signage. This provides not only the information on where you should and should not seat, but also provide information on the current guidelines.

  1. Q. How do you know that the people travelling on your buses are actually making an essential journey?

We’d urge everybody to follow the instructions on practise social distancing, wearing face coverings whist travelling and using hand sanitser.  Some of our current clients are key-workers or companies needing to transport key workers whilst maintaining social distancing. This includes solutions where previously “car-sharing” was acceptable.

  1. Q. Are there any extra measures I should take whilst travelling?

If you are travelling with us, please pay attention to any instructions either on-board or provided by the driver including face coverings. In addition, please take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand rub or wash them with soap and water often and for at least 20 seconds.

  1. Q. Do you have hand sanitisers available on your coaches?

All of our vehicles are fitted with hand sanitising stations; our drivers are being given gloves or alcohol wipes and we encourage them to use these regularly. We’re also making sure that all areas that are likely to be touched by anyone on board, i.e. the hand poles, grab rails, seats etc, are being cleaned thoroughly and regularly. We ask that all customers work with us by following the NHS guidelines for hand washing/sanitising.

  1. Q. Is it true you’ve sent a lot of your drivers home?

Some of our drivers have been asked to stay home for now because the decrease in travel and reduced services means they don’t currently have day trips or touring work. However, as we have secured new contracts with clients, we have brought them back to provide key-worker transport. We also have staff who are not furloughing and as such can be called upon at short notice to help our clients who need a rapid solution to transport or travel. e.g. Inbound flights, short term contract, emergency situations etc.

  1. Q. Can we re-schedule our trip/journey

Yes, you can, please contact our sales team with your Private Hire or Date of travel and we will change for you immediately.

  1. Q. Can we book a coach during these times?

Yes, you can, we are open for business as normal and all our drivers and vehicles are ready to provide a great service like normal.

Written by: Mainline Admin

Time to book your holiday or day trip

18 January 2021

We are already a few weeks into 2021 and we sincerely hope you are Keeping Safe & Well during these very difficult and challenging times.

Coach Hire for Summer & Autumn

We’re delighted to be able to open up our coach hire and Group Travel reservations lines for your summer and autumn bookings, and we so look forward to hearing from you. For the time being our sales office will be open between 9am and 4pm, Monday to Friday, so we’ll be very busy and ask for your patience. Sadly we are still unable to welcome visitors to our head office until it is safe to do so.

Whilst there is no doubt that the pandemic continues to put a huge pressure on our business and tourism throughout the country, there is now a small amount of sunshine for a back to normal travel by the middle of the year.

With the announcement of the new vaccine programme we have been seeing increasing confidence in coach hire bookings over the last few weeks, especially for the over 65s who are looking forward to a summer and autumn getaway break together and we can’t wait to see you again on our coaches after all this time.

Travel with Confidence and Safety

We have been very busy ensuring our coaches are of the very high standard for safety and hygiene and our sanitization procedures throughout our coaches has been our top priority – the ease and safety of coach travel paramount, we ask passengers to wear masks, we have hand gel stations on each coach, the air-conditioning units have been fitted special virus filter units and screens have been fitted around the driver, every precaution has been taken for your piece of mind and safety.

During lock-down we have been busy planning for the future, for a “Greener and Cleaner” environment, for our touring coaches to meet the latest Government Euro-6 pollution standards, our air-conditioning systems are in the process of all having virus purifying units fitted for cleaner air, we are also looking at the future requirements of the disabled passenger, these plus many others developments will give you the confidence and safety in our coach travel for your group(s).


Europe is the number one overseas destination for UK travellers and many groups will be looking to travel there with us in 2021. Travel to Europe from 1 January 2021 has changed, so it is important you plan early to make sure you have everything in place in time for your trip. If you have a British passport, you will need to have at least six months left on your passport and your passport must have been issued within the last 10 years. You can use the Government’s passport checker to see if you need to renew your passport. We always advise travellers to take out comprehensive travel insurance with sufficient healthcare cover, including cover for existing medical conditions and any activities you plan to do. We are aware travel times will be different as longer periods will be spent at each border, but travel is expected to be no different from previous years and we look forward to taking your group once again to the cities, theme parks and countries of Europe.

Going Forward

We appreciate your patience, loyalty and support during these past months, but happy days are just around the corner, and we look forward to seeing you soon and welcoming you back on our coaches soon.

To request a quotation or book your coach you can contact our office on 01443 670 095 and we will be delighted to take your call or you can email us on

We are here to help and advise so call us today – we have information and safety sheets for your passengers, our recommendations for care-free travel and up-to-date knowledge on all Government regulations.

Get ready to holiday, book your coach for Summer and Autumn breaks and look forward to sharing happy memories with your friends and family once again

With best wishes and thanks from us all at Mainline Coaches.