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Keeping You Safe – We’re Good To Go

21 January 2021

Keeping you safe   

As a result of the current pandemic Mainline Coaches have been working to ensure the safest possible way to travel by adhering to government cleanliness standards and ensuring strict social distancing guidelines are met. In addition to the regular cleaning after very use of all touch points in our vehicles, we also use a medical grade antivirus fogging system to fully cleanse our vehicles;


Covid – FAQs    

  1. Q. Are you still open?

Yes, our office and depot remain fully open with our normal operational hours of 07:30 to 17:30 Monday to Friday, and you can reach us via email and social media outside of these hours.

  1. Q. What contingency measures do you have in place to reduce the spread of the virus continues and protect passengers and staff?

At Mainline Coaches we are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers. As such we follow the Government guidance relating to our industry; we already had in place fully itemised and documented cleaning procedures. These are closely followed by all our staff for the preparation of our vehicles prior to and after the hire of our coaches. Our cleaning provider has confirmed the specific use of all cleaning chemicals for suitability and we have also introduced a new full vehicle “fog sanitising cleaning procedure” to ensure we reach the vehicle ventilation system.

  1. Q. How are you enforcing social distancing?

Your safety and the safety of our drivers is our number one focus, we have de-marked the seating which is prohibited using our bespoke signage. This provides not only the information on where you should and should not seat, but also provide information on the current guidelines.

  1. Q. How do you know that the people travelling on your buses are actually making an essential journey?

We’d urge everybody to follow the instructions on practise social distancing, wearing face coverings whist travelling and using hand sanitser.  Some of our current clients are key-workers or companies needing to transport key workers whilst maintaining social distancing. This includes solutions where previously “car-sharing” was acceptable.

  1. Q. Are there any extra measures I should take whilst travelling?

If you are travelling with us, please pay attention to any instructions either on-board or provided by the driver including face coverings. In addition, please take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand rub or wash them with soap and water often and for at least 20 seconds.

  1. Q. Do you have hand sanitisers available on your coaches?

All of our vehicles are fitted with hand sanitising stations; our drivers are being given gloves or alcohol wipes and we encourage them to use these regularly. We’re also making sure that all areas that are likely to be touched by anyone on board, i.e. the hand poles, grab rails, seats etc, are being cleaned thoroughly and regularly. We ask that all customers work with us by following the NHS guidelines for hand washing/sanitising.

  1. Q. Is it true you’ve sent a lot of your drivers home?

Some of our drivers have been asked to stay home for now because the decrease in travel and reduced services means they don’t currently have day trips or touring work. However, as we have secured new contracts with clients, we have brought them back to provide key-worker transport. We also have staff who are not furloughing and as such can be called upon at short notice to help our clients who need a rapid solution to transport or travel. e.g. Inbound flights, short term contract, emergency situations etc.

  1. Q. Can we re-schedule our trip/journey

Yes, you can, please contact our sales team with your Private Hire or Date of travel and we will change for you immediately.

  1. Q. Can we book a coach during these times?

Yes, you can, we are open for business as normal and all our drivers and vehicles are ready to provide a great service like normal.

Written by: Mainline Admin

Time to book your holiday or day trip

18 January 2021

We are already a few weeks into 2021 and we sincerely hope you are Keeping Safe & Well during these very difficult and challenging times.

Coach Hire for Summer & Autumn

We’re delighted to be able to open up our coach hire and Group Travel reservations lines for your summer and autumn bookings, and we so look forward to hearing from you. For the time being our sales office will be open between 9am and 4pm, Monday to Friday, so we’ll be very busy and ask for your patience. Sadly we are still unable to welcome visitors to our head office until it is safe to do so.

Whilst there is no doubt that the pandemic continues to put a huge pressure on our business and tourism throughout the country, there is now a small amount of sunshine for a back to normal travel by the middle of the year.

With the announcement of the new vaccine programme we have been seeing increasing confidence in coach hire bookings over the last few weeks, especially for the over 65s who are looking forward to a summer and autumn getaway break together and we can’t wait to see you again on our coaches after all this time.

Travel with Confidence and Safety

We have been very busy ensuring our coaches are of the very high standard for safety and hygiene and our sanitization procedures throughout our coaches has been our top priority – the ease and safety of coach travel paramount, we ask passengers to wear masks, we have hand gel stations on each coach, the air-conditioning units have been fitted special virus filter units and screens have been fitted around the driver, every precaution has been taken for your piece of mind and safety.

During lock-down we have been busy planning for the future, for a “Greener and Cleaner” environment, for our touring coaches to meet the latest Government Euro-6 pollution standards, our air-conditioning systems are in the process of all having virus purifying units fitted for cleaner air, we are also looking at the future requirements of the disabled passenger, these plus many others developments will give you the confidence and safety in our coach travel for your group(s).


Europe is the number one overseas destination for UK travellers and many groups will be looking to travel there with us in 2021. Travel to Europe from 1 January 2021 has changed, so it is important you plan early to make sure you have everything in place in time for your trip. If you have a British passport, you will need to have at least six months left on your passport and your passport must have been issued within the last 10 years. You can use the Government’s passport checker to see if you need to renew your passport. We always advise travellers to take out comprehensive travel insurance with sufficient healthcare cover, including cover for existing medical conditions and any activities you plan to do. We are aware travel times will be different as longer periods will be spent at each border, but travel is expected to be no different from previous years and we look forward to taking your group once again to the cities, theme parks and countries of Europe.

Going Forward

We appreciate your patience, loyalty and support during these past months, but happy days are just around the corner, and we look forward to seeing you soon and welcoming you back on our coaches soon.

To request a quotation or book your coach you can contact our office on 01443 670 095 and we will be delighted to take your call or you can email us on

We are here to help and advise so call us today – we have information and safety sheets for your passengers, our recommendations for care-free travel and up-to-date knowledge on all Government regulations.

Get ready to holiday, book your coach for Summer and Autumn breaks and look forward to sharing happy memories with your friends and family once again

With best wishes and thanks from us all at Mainline Coaches.

Coach Guidelines for Group Leaders 

27 July 2020

8th July 2020

With the easing of restrictions within the UK and across Europe, there is cautious optimism tours will begin to operate again in the coming weeks.
We are looking forward to assisting you and are already contacting our partners to request information on their preparations to re-open. We will notify you as required, with updates closer to tour departure dates, so you can keep clients informed.
We anticipate compromises may prove necessary with planned visits and excursions and thank you in advance for your understanding.  Rest assured we will work closely with you if revised arrangements are needed and as we return to normal operation, it is very important that we follow some simple guidelines to protect our staff, you and your passengers – and anyone else that we may come into contact with as we carry out coach travel services for you.

Transport is vital to support our economy and public services and we want to work closely with our group organisers to ensure a safe system of work for all passengers and for our staff.

We are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers.  As such, you and your passengers are urged to follow this guide to help maintain the hygiene levels that we have in place to reduce the spread of any disease.

We’re Good to Go

In Partnership with; The National Tourist Organisations of Great Britain & Northern Ireland

Mainline have acquired the industry standard and followed government and industry COVID-19 guidelines,

we have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing


The following guidelines are based on the current official government guidelines and are also based on the measures identified and required through our Covid:19 Risk Assessment, a copy of which can be provided upon request.

The primary concern on board coaches is that of social distancing; all your passengers should keep their distance from people outside their household, and we recognise that this is not always possible. The transmission of Coronavirus is primarily through people touching surfaces contaminated by the virus and then transferring that contamination to their mouth, eyes or nose. There is also a possibility of breathing in droplets expelled by another person when in close face to face contact.

With these facts in mind, please be assured that your coach will arrive in a sanitised, virus free condition; and that we have the following measures in place prevent the spread of the virus during coach hires. Furthermore, these protocols comply with World Health Organisation guidelines, which are fully achievable on our coaches. Our normal front facing seating arrangements avoid ‘face to face’ proximity and the physical barrier of the high-backed seats, plus the use of face coverings and masks will all help to ensure maximum safety.

In order to set out passenger recommendations for our coaches, the following provisions and policies are in place during the course of this pandemic.

  1. Our coaches all have forward facing, high backed seats, which do create an important physical barrier between passengers.  And passengers will be seated on alternate seats on each row.
  2. All passengers will be requested to wear a face covering, preferably their own, however our drivers will carry a stock on board.
  3. Our coach cleaning system includes daily cleaning of all floors, seats and all glass surfaces, mopping with disinfectant of all floor surfaces, disinfectant wiping of dash areas, driver controls and handles. It also includes cleaning all hard surfaces, handrails, hand grabs, seat belt buckles, armrests and floors between all journeys and also includes vehicle anti-viral fogging on a weekly basis.  Toilets will be closed
  4. You and your passengers should look to maintain at least 1 metre distance from each other during all boarding, travelling and alighting from our coaches.
  5. For the on-going safety of our drivers and passengers, the double seat immediately behind the driver will not be available for use.
  6. Passengers who live together in the same household, may sit together on a double seat. Where this occurs, the seat opposite, next to the aisle must not be used and some passengers will be seated immediately behind each other.
  7. Upon boarding, passengers are encouraged to use the hand gel provided on board.
  8. Mainline will be using X-Mist within its air-conditioning units – this is BS EN1276 standard and offers a way to clean the quality of the air in the coach from Microscopic Health Hazards


General Review

All customers should follow sensible guidance to reduce their risk of exposure to Corvid-19 while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.


Written by: mainline