Coach Guidelines for Group Leaders
8th July 2020
With the easing of restrictions within the UK and across Europe, there is cautious optimism tours will begin to operate again in the coming weeks.
We are looking forward to assisting you and are already contacting our partners to request information on their preparations to re-open. We will notify you as required, with updates closer to tour departure dates, so you can keep clients informed.
We anticipate compromises may prove necessary with planned visits and excursions and thank you in advance for your understanding. Rest assured we will work closely with you if revised arrangements are needed and as we return to normal operation, it is very important that we follow some simple guidelines to protect our staff, you and your passengers – and anyone else that we may come into contact with as we carry out coach travel services for you.
Transport is vital to support our economy and public services and we want to work closely with our group organisers to ensure a safe system of work for all passengers and for our staff.
We are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers. As such, you and your passengers are urged to follow this guide to help maintain the hygiene levels that we have in place to reduce the spread of any disease.
We’re Good to Go
In Partnership with; The National Tourist Organisations of Great Britain & Northern Ireland
Mainline have acquired the industry standard and followed government and industry COVID-19 guidelines,
we have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing
PASSENGER ON COACHES.
The following guidelines are based on the current official government guidelines and are also based on the measures identified and required through our Covid:19 Risk Assessment, a copy of which can be provided upon request.
The primary concern on board coaches is that of social distancing; all your passengers should keep their distance from people outside their household, and we recognise that this is not always possible. The transmission of Coronavirus is primarily through people touching surfaces contaminated by the virus and then transferring that contamination to their mouth, eyes or nose. There is also a possibility of breathing in droplets expelled by another person when in close face to face contact.
With these facts in mind, please be assured that your coach will arrive in a sanitised, virus free condition; and that we have the following measures in place prevent the spread of the virus during coach hires. Furthermore, these protocols comply with World Health Organisation guidelines, which are fully achievable on our coaches. Our normal front facing seating arrangements avoid ‘face to face’ proximity and the physical barrier of the high-backed seats, plus the use of face coverings and masks will all help to ensure maximum safety.
In order to set out passenger recommendations for our coaches, the following provisions and policies are in place during the course of this pandemic.
- Our coaches all have forward facing, high backed seats, which do create an important physical barrier between passengers. And passengers will be seated on alternate seats on each row.
- All passengers will be requested to wear a face covering, preferably their own, however our drivers will carry a stock on board.
- Our coach cleaning system includes daily cleaning of all floors, seats and all glass surfaces, mopping with disinfectant of all floor surfaces, disinfectant wiping of dash areas, driver controls and handles. It also includes cleaning all hard surfaces, handrails, hand grabs, seat belt buckles, armrests and floors between all journeys and also includes vehicle anti-viral fogging on a weekly basis. Toilets will be closed
- You and your passengers should look to maintain at least 1 metre distance from each other during all boarding, travelling and alighting from our coaches.
- For the on-going safety of our drivers and passengers, the double seat immediately behind the driver will not be available for use.
- Passengers who live together in the same household, may sit together on a double seat. Where this occurs, the seat opposite, next to the aisle must not be used and some passengers will be seated immediately behind each other.
- Upon boarding, passengers are encouraged to use the hand gel provided on board.
- Mainline will be using X-Mist within its air-conditioning units – this is BS EN1276 standard and offers a way to clean the quality of the air in the coach from Microscopic Health Hazards
All customers should follow sensible guidance to reduce their risk of exposure to Corvid-19 while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.
KEEP SAFE & HEALTHY